Communicating with Compassion in Business

Never again a failed conversation!

Well, maybe never is too strong.

Certainly, more people will enjoy speaking with you, doing business with you and referring people to you.

Whether you are in sales or in a management role, you will be more effective in dealing with people.

Why?

You will learn some of the key principles of effective communication:

• The 5 skills of effective, heart-centered listening and responding will help you build trust, help people open up to you and get to the core of issues, and defuse difficult situations.
  
  
• The 4 listening mistakes you will learn about will help you avoid failed conversations.
  
  
• Following the 8 keys of effective advice and feedback means you will get gratitude rather than resentment for the advice you offer.
  
  
• The way to avoid shame and blame will help you affirm the dignity of others and avoid inadvertently shaming them and having to deal with all the negative fallout that shaming people brings with it.

Is This Course for You?

If you use your authority to command people and get results, without caring about the quality of the connection, this course is not for you.

If you realize that your success and the success of your company depend on the quality of your communication and the relationships you build, and are willing to improve your skills in this area, then you should consider this course.

The course is user-friendly:

• By phone conference, from the comfort of your home or office.
• Choose daytime or evening course, for your convenience.
• Handouts with key points and all the quotes, so you can focus on listening and absorbing the material.
• Each hour is divided between presentation, demonstration, practice and coaching.
  
  

If you miss a session, you can hear a recording of the class on the replay line.

Registration is directly through me. If you are interested, or want more information, please email me uziteaches@aol.com and include a name and a contact phone contact number.